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Privacy Statement
At Excel To Sage Limited ("Excel To Sage"), we are committed to protecting your privacy. Excel To Sage collects "personal data" about you only with your full knowledge in conjunction with a product purchase, registration of a purchased product, a request for information or a request for trial products which Excel To Sage may offer. "Personal data" is any data which can be used to identify you as an individual. We also allow you to specify how your personal data can be used by us.
Excel To Sage complies fully with the Data Protection Act 1998 and all applicable data protection and privacy legislation. Excel To Sage will only process personal data in accordance with the applicable rules and this privacy policy. All personal data submitted by you will be controlled by Excel To Sage.
If you require further information on your rights under the Data Protection Act please contact the Information Commissioner. Further details can be found by visiting www.dataprotection.gov.uk
Payment Security
All credit and debit card payments are processed and details of the credit and debit card are immediately destroyed. We accept payments by fax, email and over the telephone. In return rest assured credit and debit card details are shredded.
We endeavour to protect our customers at all times.
Personal Data
It is Excel To Sage's policy that you should know exactly what personal data we collect from you and how we will use it. We collect personal data from you for the purpose of processing your order or enquiry. We may use your personal data to supply products and services that you have requested, carry out any agreement with you or take any steps that you have requested. In particular we may:
- Update you as to the status of your booking
- Alert you to important service/product revisions or updates
- Inform you about upgrades to your purchased Excel To Sage services/products
- Ensure that you are properly registered to receive technical support
In the event that you submit your personal details by telephone, please note that Excel To Sage may monitor or record your call for one or more of the following purposes:
- To provide evidence of your booking or transaction with us
- To ensure that we comply with relevant regulatory procedures
- To see that quality standards or targets are being met
- In the interests of national security to prevent or detect crime or to investigate the unauthorised use of a telecommunications system
- To secure the effective operation of our telecommunications system.
In addition to the above uses, where you have given us appropriate permission, we may also use your personal data for the following additional purposes and direct marketing ("Additional Purposes"):
- To tell you about special discounts on additional Excel To Sage products and services
- To advise you about new Excel To Sage products and services
- To advise you about new products from other, carefully screened, companies Excel To Sage feels may be of interest to you. We carefully screen and then select such companies only when we are satisfied that their products and/or services are likely to be of interest to you.
Any information that you choose to provide us will be used to personalise and improve our customer service operations. All information is collected and stored in a secure manner and is used strictly in relation to this policy and your stated preference. Excel To Sage shall not be responsible or liable for loss of privacy, disclosure of information, harm, damage or loss that may result from your transmission of any information to us. In addition, under the law, we must co-operate fully with any law enforcement agency should a situation arise where our information about customers could be of assistance.
From time to time, Excel To Sage may introduce new products and services to our customers that may require modifications to this policy. We reserve the right to modify this policy at any time by notifying our customers, via the Excel To Sage Web site, of a new or revised policy. These modifications will only apply to personal data that you then provide to us after the date of the modification. You may provide us with your feedback, ask us questions about this policy, view the information collected from you to date, or obtain a printed copy of our policy statement and/or the name of the individual in charge of our privacy policy by writing to us:
By Post
Data Protection Administration
Excel To Sage Limited
P O Box 13417
Stechford
Birmingham
West Midlands
B33 3BN
or
By E-Mail
privacy@exceltosage.com
Please be sure to include your mailing address if you would like us to send you any written materials. Excel To Sage reserves the right to take reasonable steps to verify any requests for personal information it receives.
If at any time you wish your personal data to be deleted from our files, please contact us in writing and we will respond promptly.
Excel To Sage Ltd. P O Box 13417, Stechford, Birmingham, West Midlands B33 3BN
Telephone: 0870 350 2585 Facsimile: 0871 250 2586
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