Terms and Conditions

The Law
These terms and conditions and all other expressed terms of the contract shall be governed and constructed in accordance with the laws of England.

Confirmation of bookings
Where payment is taken in advance, Excel To Sage will issue a VAT invoice within five working days.

Bookings made on credit terms must be confirmed by the client in writing. This can be by letter, email, official purchase order or booking form.

Payments
Payments can be made by cheque, BACS or credit card.

Cheques should be made payable to Excel To Sage Ltd.

Credit terms are subject to satisfactory references and trading volumes, and Excel To Sage  reserves the right to charge interest on late payments.

The granting of credit terms does not exempt clients from re-booking or cancellation charges.

Excel To Sage bank details for BACS payments are as follows:

Bank : Barclay Bank plc
Sort Code : 20-92-60
Account no : 80717541
Account name : Excel To Sage Ltd

Cancellations, re-scheduling and transfers
Cancellation, re-scheduling or transfer requests must be received in writing.

The date on which the letter, fax or email is received by Excel To Sage will be deemed as the date the request has been made.

Agreement on dates for re-scheduling or transfer shall be subject to the availability of places, rooms and/or trainers.

If a re-scheduled or transferred booking cannot subsequently be attended by the client, the booking shall be cancelled without refund.

Public (scheduled) training at Excel To Sage
Payment for public (scheduled) training should be received at least 10 days prior to the first day of the training.

An invoice will be issued at the time of booking.

Excel To Sage reserves the right to refuse admission to delegates whose fees are unpaid on the training day.

Cancellations
If notified 10 or fewer days prior to the training date, a cancellation charge of 100% will apply.

Transfers
If notified more than 7 days prior to the training date, a delegate can transfer on to the next scheduled course without penalty.
If notified 7 or fewer days prior to the training date, a delegate can transfer on to the next scheduled course for a re-booking charge of 50% of the course fee.

If a delegate cannot attend on the new date, no refund will apply.

Private (bespoke) training at Excel To Sage or in-company training
Payment for private (bespoke) training courses or in-company training should be received 14 days prior to the first day of the training.

An invoice will be issued at the time of booking.

Cancellations
If notified 14 or fewer days prior to the training date, a cancellation charge of 100% will apply.

If notified more than 14 days prior to the training date, a cancellation charge of 25% will apply.

Re-scheduling
If notified more than 14 days prior to the training date, the client can re-schedule the date without charge.

If notified 14 or fewer days prior to the training date, the client can re-schedule the date for a re-booking charge of 50% of the course fee.

If a client cannot provide delegates for the re-scheduled date, a cancellation charge of 100% will apply.

Training programmes
Where a number of training courses have been arranged as part of a training programme, the deadline for cancellation or re-scheduling of any course within the programme shall relate to the first course date, and not to the date of the individual course.

Liability
Except in respect of death or personal injury caused by Excel To Sage negligence, or as expressly provided in these Conditions, Excel To Sage shall not be liable to the client by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of Excel To Sage, its servants or agents or otherwise) which arise out of or in connection with the provision of the training course and the entire liability of Excel To Sage under or in connection with the contract shall not exceed the amount of Excel To Sage charges for the provision of the training course except as expressly provided in these conditions.

Excel To Sage shall not be liable to the client or be deemed in breach of contract by reason of any delay or failure to perform any of Excel To Sage obligations in relation to the training course if this was due to any cause beyond Excel To Sage reasonable control.

Training Days Scheme
Blocks of Training Days can be purchased at preferential prices for training of its employees and/or agents on Excel To Sage’s public (scheduled) training courses.

Payment for blocks of Training Days shall be due at the time of purchase.

Upon receipt of payment, Excel To Sage will issue a block of Training Day (TD) codes that can be used to book delegates on any public course, subject to availability.

Clients may purchase an unlimited number of Training Days under the scheme, subject to all such Training Days being undertaken within the period of 12 Calendar months from the date of purchase.

Any failure by the client to utilise all of the Training Days within the 12 calendar month period shall result in such Training Days being forfeited by the client without entitlement to compensation or reimbursement.

Cancellations
If notified 10 or fewer days prior to the training date, the Training Day will be lost and the TD code cancelled.

Transfers
If a delegate cannot attend a course, another delegate can be substituted at any time.
If notified more than 7 days prior to the training date, a delegate can transfer on to the next scheduled course using the same TD code.

If a delegate cannot attend on the new date, the TD code will be cancelled.

Duration
These terms and conditions are subject to change without notice, but any changes shall not be retrospectively applied.

Excel To Sage Ltd. P O Box 13417, Stechford, Birmingham, West Midlands  B33 3BN

Telephone: 0870 350 2585   Facsimile: 0871 250 2586